Qualification Outline

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organisation or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by an individual who wishes to access a career in any sector of an organisation.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.
The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for individuals.


12 months

4 Day Facilitator led sessions per month. The rest of the days are on the job practical learning.


Learners accessing this qualification are assumed to be competent in:

✅ Communication at NQF Level 2

✅ Mathematical Literacy at NQF Level 2


12 Segments including the Final Summative Assessment